At Watch Box we try to make your online shopping experience as easy and user friendly as possible. We provide two options when placing your order. If you are a new customer you can simply add the items you are interested in to your cart and proceed to check out. As a returning customer you can either sign-on and retrieve order history, customer info will be automatically filled or proceed with out signing in and continue placing your order as you normally would.
Browse through our website and click on the item you are interested in. You will be sent to the product detail page. Enter a quantity and a select a color if necessary. Place the item in your shopping cart by selecting "Add to Cart". You can either continue shopping or proceed to check out. At any point you may review your item(s) in your cart. If you are finished selecting your item(s) proceed to check out by selecting "Check Out". You will now be prompted to fill out billing and shipping information. You also have the option to register a user I.D. and password for tracking current orders and accessing order history for future orders. You may now submit your order. Once your order is submitted an automatic email will be sent to you containing details of your order.
You may log-in if a user I.D. and password have been set up. By signing in you avoid filling out billing and shipping info. Our system will automatically retrieve your info. You may now continue with the your normal online order.
If you are uncomfortable placing your order on-line please feel free to call and place your order over the phone. However on-line orders have priority to phone orders. Please have all information ready including item number, color quantity before calling. To place an order over the phone please call 818-381-8304
Please fax your order to 818-767-7615 Please fill out all billing and shipping information. Provide all item number, colors, quantity and descriptions.
No Minimum Orders
All orders are pre-paid. We accept all major credit cards. Visa, Mastercard, American Express, Discover and all debit cards with visa or master card logos. In the case of larger orders a wire transfer is also accepted.
No merchandise is to be returned without first obtaining a return authorization number from Watchboxco.com. Please advise of invoice number, invoice date and reasonfor your desire to return. No merchandise may be returned after 30 days from invoice date. Any authorized merchandise must be carefully packed and in re-saleablecondition to be accepted for return.
A 10% restocking charge on all returned product when error is not the result of Watchboxco.com.
All returned merchandise must be shipped and freight prepaid. We will issue a credit memo on all returned merchandise unless otherwise instructed. Some items may not be subject to return including but not limited to custom orders, discontinued items and large quantity orders.
You may cancel your order at anytime prior to shipment. If for any reason an order is canceled after shipment you will be charged a 10% restocking fee and all responsibility for shipping will be charged to the customer. If an order is refused a 10% restocking fee will be charged to the customer and must accept all responsibility for shipping charges. If you need to cancel an order you MUST cancel prior to shipment via the telephone and receive a cancelation confirmation number. NO cancelations will be accepted via email or phone message.
In the event of damaged merchadise caused by freight carrier. We must be notified with in 5 business days of delivery date.