At Watch Box we try to make your online shopping experience as easy and user friendly as possible. We provide two options when placing your order. If you are a new customer you can simply add the items you are interested in to your cart and proceed to check out. As a returning customer you can either sign-on and retrieve order history, customer info will be automatically filled or proceed with out signing in and continue placing your order as you normally would.
Online Orders
New Customer:
Browse through our website and click on the item you are interested in. You will be sent to the product detail page. Enter a quantity and a select a color if necessary. Place the item in your shopping cart by selecting "Add to Cart". You can either continue shopping or proceed to check out. At any point you may review your item(s) in your cart. If you are finished selecting your item(s) proceed to check out by selecting "Check Out". You will now be prompted to fill out billing and shipping information. You also have the option to register a user I.D. and password for tracking current orders and accessing order history for future orders. You may now submit your order. Once your order is submitted an automatic email will be sent to you containing details of your order.
Returning Customers:
You may log-in if a user I.D. and password have been set up. By signing in you avoid filling out billing and shipping info. Our system will automatically retrieve your info. You may now continue with the your normal online order.
Minimum Order:
No Minimum Orders
Terms of Sale
All orders are pre-paid. We accept all major credit cards. Visa, Mastercard, American Express, Discover and all debit cards with visa or master card logos. In the case of larger orders a wire transfer is also accepted.
Returns & Refunds:
No merchandise is to be returned without first obtaining a return authorization from Watchboxco.com. Please advise of invoice number, invoice date and reason for your desire to return. No merchandise may be returned after 14 days from delivery date. To be eligible for a return, the item must be returned in the same condition as received and in its original packaging.
Please note that we charge a 25% restocking fee on all returned products. It's also important to note that we do not offer free returns, and the return shipping cost is paid by the customer.
Some items may not be subject to return including but not limited to custom orders, sales items, discontinued items and large quantity orders.
Please allow 1 to 3 weeks for the return and/or refund of your order.
Canceling Orders & Refusals
If for any reason an order is canceled prior or after shipment you will be charged a 25% cancellation/restocking fee and all responsibility for shipping will be charged to the customer. If an order is refused, a 25% restocking fee will be charged to the customer and must accept all responsibility for shipping charges.
Damaged Merchandise:
In the event of damaged merchandise caused by freight carrier, we must be informed within 24 hours of the delivery date.
Please note that we do not refund on shipping protection purchases. Once the damage has been ascertained, we will ship a replacement item.
For purchases without shipping protection, we invite you to contact UPS directly, or any other organization chosen to deliver your items when you place your order.